Frequently Asked Questions

All the assistance you need in one place.

About Eara Hearing

What is Eara Hearing’s mission?

Where is Eara Hearing based?

Where are Eara Hearing products manufactured?

Do you have an offline store?

How can I contact Eara Hearing customer support?

Are your hearing aids FDA approved?

What makes Eara Hearing different from other hearing aid companies?

Why are Eara Hearing Explore Li+ hearing aids more affordable than other brands?

Do you offer a warranty on the hearing aids?

Can I return my Eara Hearing aids?

Do you offer financing options?

Are there any shipping costs?

How long does it take for the hearing aids to arrive?

What kind of hearing loss does Eara Hearing cater to?

How big is the Explore Li+ hearing aid?

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Products and Features

What is the battery life of the Explore Li+ hearing aids?

How often should I recharge my hearing aids?

How long does it take to fully charge the hearing aids?

How do I know when my hearing aids need to be charged?

What does Bluetooth-compatible mean for my Explore Li+ hearing aids?

Does Explore Li+ allow phone calls on the hearing aids?

Can I stream music with the Explore Li+ hearing aids?

Does the Explore Li+ OTC hearing aids come in different colors?

Do I need a smartphone in order to use Explore Li+ hearing aids?

How do I connect the hearing aids to Bluetooth?

How do I pair my hearing aids with my phone?

Where can I find a user manual for my Explore Li+ hearing aids?

Are there online videos to help me set up my hearing aids?

How do I clean my hearing aids?

Can I use Explore Li+ hearing aids for severe hearing loss?

What is the size of the Explore Li+ hearing aids?

Why is Explore Li+ better compared to other brands?

Does Explore Li+ hearing aid offer tinnitus sound masking?

Is the Explore Li+ hearing aids water resistant or waterproof?

Are Explore Li+ OTC devices amplifiers or hearing aids?

Do the Explore Li+ have directional hearing?

Do you offer In-The-Ear (ITE) hearing aids?

Can you tell me more about the noise cancellation / reduction feature on your hearing aids?

How long can the hearing aids last?

What is included with my hearing aid purchase?

Can you wear hearing aids if you wear glasses?

Will hearing aids restore my hearing to normal?

Do I need to wear two hearing aids?

Is OTC hearing aids the same as amplifiers?

What is the purpose of the dome on the hearing aid?

Which ear dome do I choose?

How do I change the dome?

What do the buttons on the hearing aid do?

How do I change the filter?

Will you damage the rechargeable hearing aids by leaving them in the charger overnight?

Will the hearing aids be damaged by leaving them in the charger too long?

What is the battery shelf life of the rechargeable batteries in the hearing aids?

How do I charge the hearing aids?

How do I answer the phone calls with my hearing aids?

How do I turn the hearing aid on / off?

Is Explore Li+ right for my hearing loss?

Does Explore Li+ support firmware updates?

Are Eara hearing aids FDA registered?

How do I control Explore Li+ hearing aids?

Does Explore Li+ hearing aids support audio streaming?

Can Explore Li+ be connected to multiple devices?

Are Explore Li+ hearing aids rechargeable?

Can Explore Li+ hearing aids help with my tinnitus?

How can I adjust the volume of the hearing aids?

Do I need a smartphone to use Explore Li+ OTC Bluetooth Hearing Aids?

Bluetooth

Can Explore Li+ be connected to all Bluetooth devices apart from smartphones?

Can I stream sound directly from my TV into my Explore Li+ Hearing Aids?

What are the requirements for Bluetooth connection?

Can I listen to phone calls and music through my Explore Li+ hearing aids?

How do I connect the Explore Li+ hearing aids to my phone?

What is a Bluetooth hearing aid and how does it work?

How will Bluetooth streaming affect the battery life on the Explore Li+ hearing aids?

HA FIT APP

What does the Eara HA FIT APP do?

How do you pair the Explore Li+ hearing aids to the HA FIT App?

Is HA FIT App compatible with my mobile device?

How do I download the HA FIT App?

Do I need internet connection for using the HA FIT App?

Accessories and Supplies

What sizes of domes do you have?

Are the hearing aids accessories available for purchase?

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Question Name

Self-Fitting Features

What is the self-fitting feature of Explore Li+?

Is it easy to self-fit my Explore Li+ hearing aids?

Do I need a professional audiologist to adjust my Explore Li+ hearing aids?

How accurate are the self-fitting adjustments compared to professional tuning?

Can I adjust the settings of my hearing aids at any time?

What adjustments can I make using HA FIT APP?

Does the app save my custom hearing settings?

Can I re-take the hearing test in the HA FIT APP?

Is it possible to adjust the dB levels at different frequencies, and independently on each side?

Maintenance & Troubleshooting

How do I put on and remove the hearing aids?

How should hearing aids fit, and how can you tell if they’re not fitting correctly?

What should I do if my hearing aids are not charging?

Why are my hearing aids not turning on?

What should I do if my hearing aids are not streaming Bluetooth sounds?

Why is only one hearing aid working?

What should I do if my hearing aids aren’t holding a charge?

Phone calls are not routing to my hearing aids on iPhone, what should I do?

How to prevent moisture from damaging your hearing aids?

How often and how should I clean my hearing aids to keep them in the best condition?

How to properly store the hearing aids?

What should I do if the hearing aids are not working?

What should I do if there is sound distortion?

What should I do if there is excessive background noise?

What should I do when faced with "feedback" noises such as irregular beeping, squeaky, whistling, etc?

Audiology Guidance

Can I speak with an Audiologist completely free of charge?

What is included in Eara Hearing's free Audiology services?

Can I receive a full hearing evaluation through Eara Hearing's online services?

How do online consultations with Eara Hearing’s audiologists work?

Are the online audiology services as accurate as in-person visits?

How do I schedule an online appointment with an Eara Hearing audiologist?

Can Eara Hearing’s audiologists help me adjust my hearing aids remotely?

Order & Payment

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