Confused about the company announcement?
Read: Is Lexie Hearing Going Out of Business? What Customers Need to Know
Lexie Hearing Aid Trade-In: How to Get Up to $100 Off a Replacement Pair
If you currently own Lexie hearing aids, you may be wondering whether you should continue using them, keep them as a backup, or replace them with a different brand.
Many Lexie customers are also asking:
- Can I trade in my Lexie hearing aids?
- Are broken Lexie hearing aids worth anything?
- Can I receive a discount on replacement hearing aids?
- What is a good alternative to Lexie hearing aids?
- Should I replace my Lexie hearing aids before support changes?
- What happens to my Lexie hearing aids after the company wind-down?
- Can I trade in only one Lexie hearing aid?
- Do I need to include my Lexie charger?
To help customers who are considering their next step, Eara Hearing is offering eligible Lexie hearing aid owners up to $100 off Eara Explore Li+ Bluetooth hearing aids through a trade-in program.
This guide explains how the Lexie hearing aid trade-in works, what devices may qualify, and what to consider before switching to a new hearing aid brand.
Can You Trade In Lexie Hearing Aids?
Yes. Eligible customers may be able to trade in their existing Lexie hearing aids and receive up to $100 off a qualifying pair of Eara Explore Li+ Bluetooth hearing aids.
Trade-in approval is required before purchase. The value may depend on factors such as:
- Lexie model
- Age of the hearing aids
- Physical condition
- Whether both devices are included
- Whether the hearing aids turn on
- Whether the charging case is included
- Whether the serial numbers are visible
- Whether the devices show signs of water or physical damage
Do not mail your hearing aids before receiving written approval and shipping instructions from Eara Hearing.
Why Are Lexie Customers Looking for Replacement Hearing Aids?
Lexie Hearing customers have received notice that its parent company is winding down U.S. operations. Existing devices may continue working, but users have understandable questions about future support, warranty claims, mobile-app availability, repairs, replacement parts, and accessories. Your original Eara article explains the company update and what current users should know.
A hearing aid may continue working even if the manufacturer changes its operations. The larger concern is what happens when the user later needs:
- A new receiver
- Replacement domes
- Wax filters
- A charging case
- Battery service
- App assistance
- Warranty repair
- Troubleshooting
- A replacement device
Lexie’s current terms still identify its website, app, products, and customer-support channels, but they also state that services and features may be modified or withdrawn.
How Does the Lexie Hearing Aid Trade-In Work?
Step 1: Contact Eara Hearing
Before placing an order, email:
or
Contact Support by clicking here
Use the subject line:
Lexie Hearing Aid Trade-In Request
Include:
- Your full name
- Your Lexie hearing aid model
- Approximate purchase date
- Whether you have one or both hearing aids
- Whether they currently work
- Whether the charger is included
- A clear photograph of the devices
- A brief description of any damage or problems
Step 2: Wait for Eligibility Confirmation
Eara Hearing will review the information and determine whether your devices qualify.
You may be asked for additional photographs showing:
- The left and right hearing aids
- Serial numbers
- Receivers
- Charging case
- Battery compartment
- Physical damage
- The devices powered on
Step 3: Receive Your Trade-In Offer
Eligible customers may receive a discount of up to $100 toward Eara Explore Li+ Bluetooth hearing aids.
The exact amount may vary based on the condition and completeness of the devices.
Step 4: Follow the Shipping Instructions
Once approved, Eara will provide instructions explaining:
- Where to send the Lexie hearing aids
- Whether tracking or insurance is required
- When to send the devices
- When the discount will be applied
- Whether the charger or accessories must be included
Do not send your hearing aids without prior approval.
Step 5: Order Your Replacement Hearing Aids
After your trade-in is approved, you can purchase the qualifying Eara hearing aids using the authorized discount or purchasing instructions provided by Eara support.
How Much Is a Lexie Hearing Aid Trade-In Worth?
Eligible Lexie customers may receive up to $100 off qualifying Eara Explore Li+ hearing aids.
“Up to $100” means the maximum discount is $100. Not every device will necessarily receive the full amount.
Trade-in value may be affected by:
- Whether both hearing aids are present
- Whether they power on
- Whether the charger is included
- Age of the hearing aids
- Visible damage
- Missing parts
- Model eligibility
- Serial-number verification
Can I Trade In Broken Lexie Hearing Aids?
Possibly.
A Lexie hearing aid may still qualify even if it has:
- No sound
- Weak sound
- Intermittent sound
- A dead rechargeable battery
- Charging problems
- A damaged receiver
- App-pairing problems
- A missing dome
- Cosmetic wear
You should disclose the condition honestly when requesting approval.
Devices with severe physical damage, corrosion, missing identifying information, or extensive water damage may have limited or no trade-in value.
Can I Trade In Only One Lexie Hearing Aid?
Possibly, but the value may be lower than for a complete pair.
Contact Eara for an individual review when:
- One device is missing
- One hearing aid is broken
- You only purchased a single device
- One side was previously replaced
- You no longer have the charging case
Do not assume that an incomplete set is automatically disqualified.
Do I Need to Include the Lexie Charging Case?
The charging case may affect eligibility or trade-in value, depending on the model and condition of the hearing aids.
Tell Eara whether you have:
- Both hearing aids
- The original charger
- Charging cable
- Original box
- Accessories
- Receipts
Do not send accessories unless the approval instructions specifically request them.
Can I Trade In Lexie Hearing Aids Purchased From Walmart or Another Retailer?
Possibly. The place of purchase may not automatically disqualify the devices, but you may be asked for:
- Proof of purchase
- Retailer name
- Purchase date
- Model information
- Serial numbers
Lexie’s terms distinguish between products purchased directly from Lexie and products purchased through retailers, particularly for returns and refund policies.
The Eara trade-in offer is separate from any original retailer return or warranty rights.
Should I Use My Lexie Warranty Before Trading In?
When your Lexie hearing aids are still covered by warranty and support remains available, it may make sense to first ask Lexie whether the problem qualifies for repair or replacement.
Contact Lexie promptly when you are experiencing:
- Charging failure
- Battery problems
- Dead sound
- App connection issues
- Receiver failure
- Unexpected shutdowns
- Physical defects
Keep copies of:
- Emails
- Case numbers
- Repair authorizations
- Shipping labels
- Receipts
- Warranty documents
A trade-in is not a substitute for an eligible warranty claim. It is an alternative for customers who have decided they would rather move to another hearing aid system.
Should I Keep My Lexie Hearing Aids as a Backup?
A backup pair can be useful, especially when you depend on hearing aids every day.
However, a trade-in typically requires you to surrender the qualifying devices. Ask Eara about the timing before mailing your current pair.
You may want to:
- Receive your replacement hearing aids first.
- Confirm they fit and function properly.
- Complete the initial setup.
- Keep communication open with Eara.
- Mail the Lexie devices only according to the approved instructions.
Your exact process may depend on the trade-in terms provided to you.
What Should I Save Before Switching From Lexie?
Before mailing or replacing your Lexie hearing aids, save:
- Model name
- Serial numbers
- Purchase receipt
- Warranty information
- Current app settings
- Preferred volume settings
- Receiver length
- Dome size
- Accessory information
- Customer-service correspondence
- Repair history
Take photographs of the hearing aids, charger, and serial numbers before shipping.
Will My Lexie Hearing Aids Stop Working?
A business wind-down does not automatically switch off your physical hearing aids.
Your Lexie hearing aids may continue functioning as long as:
- The devices remain operational
- Batteries continue charging
- Receivers are working
- Necessary accessories remain available
- The app remains compatible when required
- No repair becomes necessary
The original Eara article goes into more detail about the Lexie announcement, app, support period, warranties, and replacement parts.
Internal link text to add here:
Read our full update: Is Lexie Hearing Going Out of Business? What Customers Need to Know
Will the Lexie App Continue to Work?
Lexie’s official terms continue to describe the Lexie app and support services, but they also reserve the ability to modify or withdraw parts of the website and services.
For now, Lexie users should:
- Keep the app installed
- Avoid deleting it unnecessarily
- Save preferred settings
- Keep login credentials secure
- Confirm the app is paired
- Save serial numbers
- Monitor official Lexie communications
What Is a Good Alternative to Lexie Hearing Aids?
There is no single replacement that is ideal for every Lexie user.
When comparing Lexie alternatives, consider:
- Hearing-aid style
- Rechargeability
- Bluetooth capability
- App controls
- Trial period
- Warranty
- Replacement parts
- Domes and receiver availability
- Customer support
- Price
- Return policy
Eara Explore Li+ is one possible OTC hearing aid alternative for adults with perceived mild-to-moderate hearing loss.
Why Consider Eara Explore Li+?
Eara Explore Li+ offers:
- Rechargeable hearing aids
- Receiver-in-canal design
- Bluetooth connectivity
- App-based adjustments
- Multiple dome options
- Portable charging
- Replacement accessories
- Customer support
- One-year warranty
- 45-day trial period
Eara’s current FAQ confirms a one-year warranty and a 45-day trial period, subject to its conditions.
Are Eara and Lexie Hearing Aids the Same?
No.
Eara and Lexie are separate hearing aid brands. Their products use different:
- Mobile apps
- Chargers
- Receivers
- Domes
- Wax filters
- Programming systems
- Accessories
- Warranty processes
Your Lexie accessories should not be assumed to work with Eara products.
Switching brands generally means setting up a new app, selecting new dome sizes, and allowing time to adjust to a different sound.
Will My Lexie Settings Transfer to Eara?
No. Settings do not transfer automatically between unrelated hearing-aid brands.
However, you can make the transition easier by writing down:
- Preferred volume
- Favorite listening environment
- Treble and bass preferences
- Dome type and size
- Receiver size
- Situations where you struggle most
It may take time for your brain to adjust to the sound of a new hearing aid, even when the new device is functioning correctly.
Frequently Asked Questions About Lexie Hearing Aid Trade-Ins
Is there a Lexie hearing aid trade-in program?
Eara Hearing is offering eligible Lexie hearing aid owners up to $100 off qualifying Eara Explore Li+ hearing aids through its own trade-in program.
Is this trade-in offered by Lexie?
No. This is an independent Eara Hearing offer. Eara is not affiliated with or endorsed by Lexie Hearing.
Can I trade in Lexie B1 hearing aids?
Contact Eara with the exact model, photographs, and condition to determine eligibility.
Can I trade in Lexie B2 hearing aids?
Eligibility must be reviewed individually. Submit the model and condition to Eara support.
Can I trade in Lexie B2 Plus hearing aids?
Possibly. Contact Eara for approval before purchasing or shipping the devices.
Can I trade in Lexie Lumen hearing aids?
Possibly. Send the model, photos, age, and condition for review.
Can I trade in Lexie hearing aids that do not charge?
Possibly. Charging problems should be disclosed when applying.
Can I trade in water-damaged Lexie hearing aids?
You may submit them for review, but extensive water damage may reduce or eliminate their trade-in value.
Can I trade in hearing aids without the original box?
Possibly. The original box may not be required, but you should state what is included.
Can I trade in hearing aids without a receipt?
Possibly, although Eara may request other proof of ownership or product information.
Do I have to buy Eara Explore Li+ to receive the discount?
Yes. The trade-in discount applies toward the qualifying Eara product specified in the offer.
Can the $100 discount be combined with another sale?
Not necessarily. Some discounts and promotions may not be combined.
How do I start?
Email support@earahearing.com before placing your order.
Start Your Lexie Hearing Aid Trade-In
To request an eligibility review, email Eara Hearing with:
- Your name
- Exact Lexie model
- Photographs
- Approximate purchase date
- Condition of both devices
- Whether the charger is included
Potential savings: Up to $100 off
Qualifying product: Eara Explore Li+ Bluetooth hearing aids
Approval required before purchase or shipment
Important Disclaimer
Trade-in eligibility and value vary based on model, age, condition, completeness, and other requirements. The maximum available discount is $100 toward qualifying Eara Explore Li+ Bluetooth hearing aids. Approval is required before purchase. Do not mail devices before receiving instructions. The offer may be modified or discontinued and may not be combined with certain promotions.
Eara Hearing is not affiliated with, endorsed by, or sponsored by Lexie Hearing, LXE Hearing, Eargo, hearX, or Bose.
