Lexie Hearing customers recently received an important notice regarding the future of the company.
According to the customer communication, Lexie Hearing’s parent company, LXE Hearing, has begun winding down its U.S. operations after efforts to restructure the business and pursue strategic transactions were unsuccessful.
This does not mean that existing Lexie hearing aids will immediately stop working. However, the announcement creates understandable concerns about future customer service, warranty coverage, replacement parts, app availability, and long-term product support.
Here is what current Lexie Hearing customers should know—and what to consider when looking for a dependable OTC hearing aid alternative.
Is Lexie Hearing Going Out of Business?
Lexie Hearing’s announcement states that its parent company is winding down the U.S. business.
That language is more precise than saying Lexie has suddenly closed or declared bankruptcy. The company is entering a transition period rather than ending every service immediately.
LXE Hearing was created in 2025 through the merger of Eargo and hearX, the company behind Lexie Hearing. At the time, the combined company planned to operate the Eargo and Lexie brands under one organization.
Based on the notice sent to customers, LXE Hearing was unable to establish a viable path for continuing its U.S. operations and has now started an organized wind-down.
Will Lexie Hearing Aids Continue to Work?
According to Lexie’s customer notice, existing hearing aids should continue to provide their core hearing amplification and functionality.
The Lexie mobile app is also continuing to operate for now. The app currently remains available through Google Play and provides controls for volume, listening environments, sound adjustments, setup, and personalization.
However, Lexie has not guaranteed that the app will remain available indefinitely.
The company says it is developing a long-term transition plan for its applications and support services. Customers should receive more information before changes occur.
Current Lexie users should consider taking these steps now:
- Make sure the Lexie app is installed on the phone you use.
- Confirm that your hearing aids are paired and functioning properly.
- Update your email address with Lexie.
- Save copies of receipts, warranty information, serial numbers, and order confirmations.
- Request troubleshooting assistance while support remains available.
- Order needed domes, wax guards, tips, or replacement parts soon.
- Submit any active warranty claim before the current transition period ends.
Do not delete the Lexie app from your phone unless directed to do so. If it later becomes unavailable from an app store, downloading it again could become difficult.
How Long Will Lexie Customer Support Remain Available?
The notice states that Lexie customer-service representatives will remain available through at least September 15, 2026.
During this period, the support team is expected to continue assisting with:
- Product troubleshooting
- Eligible refunds
- Active warranty claims
- Replacement parts, subject to inventory
- Questions about existing Lexie hearing aids
- Updates to customer contact information
Lexie has said that it is evaluating options for support after this date, but future service has not yet been guaranteed.
Customers should therefore avoid waiting until the final weeks of the transition period to request assistance.
What Happens to Lexie Hearing Aid Warranties?
Lexie says it will continue processing eligible warranty claims submitted through September 15, 2026.
Looking for an Alternative to Lexie Hearing Aids?
Eara Hearing offers rechargeable OTC hearing aids designed for adults with perceived mild-to-moderate hearing loss.
The Eara Explore Li+ includes:
- Rechargeable hearing aids
- Portable charging case
- Bluetooth connectivity
- App-based personalization
- Multiple ear-dome sizes
- Replacement accessories
- U.S.-based customer support
- A one-year warranty
- 45 day Trial Period
Our goal is to provide not only hearing technology, but also the ongoing assistance customers need after their purchase.
Hearing aids are not one-time-use products. Customers need access to guidance, replacement supplies, troubleshooting, and warranty support throughout the life of the devices.
A Special Trade-In Offer for Lexie Hearing Customers
Navigating a change in hearing-aid support can feel uncertain. At Eara Hearing, we want Lexie customers to know that they do not have to manage that transition alone.
For a limited time, eligible customers may receive up to $100 off Eara Explore Li+ Bluetooth hearing aids through our trade-in program.
The Explore Li+ is designed to provide dependable everyday hearing support with:
- Rechargeable hearing aids
- Bluetooth connectivity
- App-based personalization
- Multiple ear-dome options
- Replacement accessories
- U.S.-based customer support
- A one-year limited warranty
Our team is available to help with product questions, fit, setup, troubleshooting, and the transition to a new hearing-aid system.
How the Trade-In Offer Works
To learn whether your current Lexie hearing aids qualify, contact Eara Hearing customer support before placing your order. Contact us: support@earahearing.com
Trade-in savings: Up to $100 off
Eligible product: Eara Explore Li+ Bluetooth hearing aids
Next step: Contact customer support for eligibility, instructions, and your promotional offer. Email us at: support@earahearing.com
We’re here to support you through the transition.
Eara Hearing is committed to providing dependable hearing technology, responsive service, and ongoing support throughout your hearing journey.
Important offer disclaimer
Trade-in value varies based on product model, age, condition, and eligibility. Maximum discount is $100 toward the purchase of qualifying Eara Explore Li+ Bluetooth hearing aids. Customers must contact Eara Hearing customer support and receive approval before purchase. Offer cannot be combined with certain promotions and may be changed or discontinued at any time. Additional terms may apply.
Eara Hearing is not affiliated with, endorsed by, or sponsored by Lexie Hearing, LXE Hearing, Eargo, hearX, or Bose. Information in this article is based on the Lexie customer notice available as of July 2026 and may change as the company announces additional transition plans.
