Go Hearing customers searching for updates about the company now have a clear answer: Go Hearing’s parent company, LXE Hearing, is winding down its U.S. operations.
If you currently wear Go Lite, Go Prime or Go Ultra hearing aids, there is no need to stop using a pair that still works. However, important deadlines are approaching for warranty claims, customer support and access to Go Hearing product manuals.
Here is what the Go Hearing closure means, what current customers should do now and which OTC hearing aids offer comparable features if you need a replacement.
Is Go Hearing Going Out of Business?
Yes. The most accurate description is that Go Hearing’s parent company is conducting an orderly wind-down of its U.S. business.
On July 15, 2026, LXE Hearing and four related U.S. companies entered separate Assignments for the Benefit of Creditors under California law. An assignee is now overseeing the companies’ assets, considering possible asset sales and managing the wind-down.
Go Hearing’s online storefront has been replaced by a closure notice, and the company says it will be unable to continue supporting customers beyond October 2026.
You can read the details in Go Hearing’s official customer notice. The shutdown affecting Go Hearing, Eargo and Lexie Hearing has also been reported by The Hearing Review.
Important Go Hearing Closing Dates
Current Go Hearing customers should take note of four dates:
· September 15, 2026: Last day to submit a new Go Hearing warranty or repair request through customer service.
· October 22, 2026: Go Hearing customer service will end.
· October 30, 2026: Go Hearing’s online archive of manuals and product guides will be removed.
· January 31, 2027: Deadline to submit a Proof of Claim if you believe an LXE Hearing company owes you money. Filing a claim does not guarantee payment.
Go Hearing is not the only OTC hearing aid brand affected. For the broader picture, read our guide to what Lexie and Eargo hearing aid customers can do next.
Will Go Hearing Aids Still Work?
If your Go hearing aids are working now, the wind-down does not mean they will suddenly stop amplifying sound when support ends.
Go Lite and Go Prime are simple rechargeable in-ear devices operated using controls on the hearing aids. Go Ultra also uses onboard controls and connects directly to a compatible phone for Bluetooth calls, music and media. Unlike some app-dependent OTC hearing aids, Go Ultra did not require a dedicated Go Hearing app for its basic controls or Bluetooth pairing.
The bigger concern is what happens when you need help. After support ends, customers may have difficulty obtaining:
· Warranty service or repairs
· A replacement charging case
· Model-specific slim tubes, domes or wax guards
· Troubleshooting assistance
· A replacement device if one hearing aid fails
Your hearing aids may continue serving you well, but the support system around them is disappearing.
What Go Hearing Customers Should Do Now
Check Both Hearing Aids and the Charger
Test the left and right hearing aids separately. Make sure they hold a charge, produce consistent sound and respond correctly when you change the volume or listening program.
Also inspect the charging case, cable, ear tips, wax guards and, for Go Ultra users, the slim tubes. If you notice weak sound, first clean the devices and replace the appropriate wax guard or dome. If the problem continues and the hearing aids are under warranty, contact Go Hearing before September 15.
Download Your Go Hearing Manual
Go Hearing says its digital manuals and product guides will remain available only until October 30, 2026. Download the manual for your Go Lite, Go Prime or Go Ultra and save it somewhere you can access later.
Save Your Purchase Information
Keep copies of:
· Your receipt and order confirmation
· Your hearing aid model and serial numbers
· Your warranty documents
· Emails with customer service
· Repair, return or replacement case numbers
· Any Proof of Claim paperwork you submit
Consider Ordering Essential Parts
If your hearing aids use model-specific parts, consider obtaining the domes, slim tubes, wax guards or charging accessories you reasonably expect to need. Availability may become increasingly limited as remaining inventory is depleted.
Do You Need to Replace Your Go Hearing Aids Immediately?
Not necessarily.
If your hearing aids are comfortable, reliable and still helping you hear, continue using them. Replacing a working pair simply because the company is winding down may not be necessary.
It is still sensible to research Go Hearing alternatives before you face an emergency. Planning now gives you time to compare in-ear and behind-the-ear designs, Bluetooth streaming, physical controls, personalization and battery performance without rushing into a decision.
Keep using what works, but know what your next option will be.
What Are the Best Alternatives to Go Hearing Aids?
The closest replacement depends on which Go Hearing model you used and what you liked about it. Go Lite and Go Prime customers may want another simple in-ear device, while Go Ultra customers may prioritize Bluetooth streaming and a behind-the-ear fit.
For Go Lite and Go Prime Users: Eara Clear ITC
If you prefer an in-ear hearing aid with straightforward controls, Eara Clear ITC is a natural place to begin.
Clear ITC provides the simple, app-free experience many Go Lite and Go Prime users value, while adding digital sound processing, three listening modes and four volume levels. Its rechargeable in-the-canal design is made for comfortable everyday hearing without depending on a smartphone.
Eara Clear ITC may be a good alternative if you want:
· A rechargeable in-ear hearing aid
· Simple controls directly on the device
· Multiple listening modes
· No required fitting app
· A portable USB-C charging case
Discover Eara Clear ITC hearing aids
For a Smaller Go Prime Alternative: Eara Elevate CIC
Go Prime customers who liked a discreet in-ear fit may also consider Eara Elevate CIC.
Elevate sits more deeply in the ear canal and offers three listening modes with four volume levels. Adjustments are made directly on the hearing aids, so there is no app, Bluetooth connection or complicated setup required.
Eara Elevate CIC may be a good alternative if you want:
· A compact completely-in-canal design
· Rechargeable hearing aids
· Three listening modes
· Easy button control
· An app-free everyday hearing solution
Explore Eara Elevate CIC hearing aids
For Go Ultra Users: Eara Explore Li+
If you chose Go Ultra for its Bluetooth calls, music streaming and comfortable behind-the-ear design, Eara Explore Li+ is the closest match in the current Eara lineup.
Explore Li+ combines a discreet receiver-in-canal design with Bluetooth connectivity and app-based sound adjustment. It supports compatible phone calls, music and media while giving users more control over their hearing settings than Go Ultra’s preset-only approach.
Eara Explore Li+ may be a good alternative if you want:
· Bluetooth phone-call and music streaming
· A rechargeable receiver-in-canal design
· App-based hearing customization
· Replaceable receivers, domes and wax filters
· Support when you need help with setup or adjustments
Discover Eara Explore Li+ Bluetooth hearing aids
Choosing Your Next OTC Hearing Aid
A replacement does not have to copy your old hearing aids exactly. Think about what worked well and what you would like to improve.
· Choose Eara Clear ITC for a straightforward in-ear design with simple controls.
· Choose Eara Elevate CIC for a smaller, more discreet app-free fit.
· Choose Eara Explore Li+ for Bluetooth calls, music streaming and app-based personalization.
You can also compare the complete Eara OTC hearing aid lineup if you want a different wearing style or a more advanced level of personalization.
Your Hearing Journey Can Continue
The Go Hearing wind-down is understandably frustrating for customers who expected ongoing service, repairs and access to replacement parts.
Your current hearing aids may continue working, and there is no reason to abandon a reliable pair overnight. Take care of any warranty concerns before the deadline, download your manual, save your records and start comparing alternatives before you urgently need one.
Go Hearing may be reaching the end of its journey, but yours does not have to.
Eara LLC is not affiliated with, endorsed by or sponsored by Go Hearing, LXE Hearing or their related companies. Information in this article is based on Go Hearing’s official notice dated September 2, 2026 and may change if further announcements are issued. OTC hearing aids are intended for adults aged 18 or older with perceived mild-to-moderate hearing loss.
